November 2016 - Capko & Morgan

Upcoming webinar (free): “Engage Your Employees for Practice Profitability and a Standout Patient Experience” (Dec 13)

Committed, well-trained employees can make all the difference in patient service. After all, your employees are usually the first point of contact for your patients. Your employee costs are also probably one of your largest practice expenses (if not the largest). So how can you be sure your investment in staff is delivering the kind of patient experience you're aiming to provide? Employee engagement is a concept that aims to address this question. When employees feel a strong connection to their place of employment, that can lead to more confidence and more motivation to do a great job. So how do you cultivate that sense of engagement? Join me for my next complimentary webinar (sponsored and hosted by Phreesia) on December 13 at 10AM PST, and we'll explore what factors encourage or detract from employee engagement, best practices for engaging your team, and the ways that culture and hiring impact engagement -- among other intriguing, related themes. Use this link to register.

By Morgan|2016-11-28T16:02:55-08:00November 28th, 2016|

Technology’s magic trick: making duplicate effort disappear

Technology for the medical practice front office has many benefits. It can speed up processes, keep critical data safe from fire and flood, allow practice staff to tap resources from other organizations via the Internet, and so on. The list is long and growing. But my favorite front office technology benefit by far is the ability to eliminate duplicate effort, especially duplicate data entry. The reason is simple: eliminating duplicate effort is like money in the bank! When you cut down on duplicate data entry, you don't just eliminate the cost of repeating steps; you also reduce errors, which can be even more costly to find and fix. Some errors -- like mistakes in patient demographics or coding -- cause a direct hit to the bottom line, since they affect billing and reimbursement. Get those demographics right the first time, and your likelihood of getting paid promptly just went up -- and the effort required to make it happen just went down. There are many technology tools that medical front offices can use to reduce duplicate effort. Here are just a few that most practices should explore, if you're not taking advantage of them already. EHR/PMS integration. When a practice moves from separate billing and EHR systems, or from paper charts to an EHR that integrates with the billing/practice management system, the gain in billing efficiency is profound. An integrated EHR/PMS set-up allows physicians and other clinicians to transmit superbills electronically from the EHR into the PMS. This means no data entry of CPT and diagnosis codes from paper tickets -- a huge time savings. But even more important, the data that's transferred over to the billing system is exactly what the physician or non-physician provider intended -- not what the biller guessed at based on a handwritten superbill. And if there are any doubts about the services provided or diagnosis codes, the chart note is right there in the system to provide clarification. EHR/PMS integration means faster, more accurate billing -- for faster, more reliable reimbursement. Fewer delays to clarify what's supposed to be billed, and no risk that

By Morgan|2022-01-01T22:51:54-08:00November 10th, 2016|

White paper: Automated on-call scheduling

I recently authored this white paper for Kronos on automated on-call scheduling. This is a critical task that has long begged for a reliable technology solution; thankfully, technology innovation is finally catching up to that need. Click the download button to check it out. [ddownload id="5140"]

By Morgan|2022-01-01T22:51:54-08:00November 8th, 2016|

Specialty associations for administrators and managers: are you in the loop?

Does your specialty have an association just for practice administrators and managers? Specialty practice management associations like the AOA (for ENT administrators), ADAM (for dermatology managers), and others are some of the most lively and valuable networking and education groups around. If you haven't looked into whether your specialty has a practice management association, it's definitely worth your while to investigate. Not only do these groups offer the chance to network with other managers in your specialty (who understands your world better than someone else in the same role?), they often have other benefits to help you succeed in your career, such as: Benchmarking and compensation surveys Discounts on products and services Specialty focused coding help Annual conferences and regional meetings Online education, webinars, and certification programs for skill-building Job boards To save you the time of investigating, here are some of the specialty focused administrator and manager groups that we're aware of. (If you're a member or representative of a specialty practice management group we've omitted here, please contact us so we can add your group to our list.) Specialty Association Website Dermatology ADAM (Association of Dermatology Administrators & Managers ada-m.org Emergency Department EDPMA (Emergency Dept Practice Managers Association) edpma.org ENT AOA (Association of Otolaryngology Administrators) aoanow.org Neurosurgery NERVES (Neurosurgery Executives Resource Value & Education Society nervesadmin.org Oncology AOPM (Association for Oncology Practice Management) oncpracticemanagement.com Ophthalmology ASOA (American Society for Ophthalmic Management) asoa.org Orthopedic AAOE (American Association of Orthopedic Executives) aaoe.net Pain Medicine SPPM (Society for Pain Practice Management) sppm.org Podiatry AAPPM (American Association of Podiatric Practice Managers) aappm.org Radiology RBMA (Radiation Business Management Association) rbma.org Reproductive Medicine ARM (Association of Reproductive Managers) asrm.org/arm Rheumatology NORM (National Organization of Rheumatology Managers) normgroup.org Urology AUAPMN (AUA Practice Managers' Network) auanet.org

By Morgan|2022-01-01T22:51:55-08:00November 1st, 2016|

Monthly Archives: November 2016

Upcoming webinar (free): “Engage Your Employees for Practice Profitability and a Standout Patient Experience” (Dec 13)

Technology’s magic trick: making duplicate effort disappear

White paper: Automated on-call scheduling

Specialty associations for administrators and managers: are you in the loop?