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performance evaluations

Resolve to give better feedback to staff in 2014

Turnover and hiring are costly.  Staff are so important to your practice's patient service, financial performance and overall functioning.  Given these things, one of the best investments you can make in your own leadership abilities as a physician owner or practice manager is to develop the skill of delivering effective feedback to employees. The importance of giving effective feedback to staff really can't be overstated.  Your ability to nurture better performance and address inadequate performance impacts everything from employee skill development, to team morale, to legal risk. Every aspect practice performance depends on getting the best from your staff, and that depends on giving the right feedback at the right time(s) and in the right way. Giving employee feedback is not easy, and getting really good at it requires effort and focus. But your efforts will be rewarded many times over. One of the best recent summaries I've seen lately on delivering effective feedback comes from the Stanford Graduate School of Business -- a summary of a lecture by Carole Robin.  It's a short list of seven pithy tips, and you can act on it now!  Highly recommended reading.  (A couple of previews: "Do it now" and "Stay on your side of the net."  Read the piece for quick explanations of these ideas -- and five more.)

By |2013-12-24T10:06:33-08:00December 28th, 2013|

Prepare for employee salary negotiations

Practice managers and physicians often feel like they're fumbling in the dark when negotiating salaries with prospective employees, and feel unsure about whether their compensation structure is adequate to retain their best people.  But, this is at least partly because they're not utilizing all of the tools available to stay on top of market compensation rates -- some of which have only really taken hold in the last five-ten years. For example, sites like Salary.com provide market data on job content and salaries -- all matched to your local market.  (This type of data used to be available only in pricey salary surveys! On Salary.com, the base data is good -- but, more detail can be had for a fee.)  Even scanning online ads, such as on Craigslist, can give you a quick read on what others are offering. We often work with physicians and practice managers who are very concerned about over-paying staff.  If you're among them, take heart: as this story from Freakonomics observes, sometimes getting the 'best deal' on labor is no deal at all.  I'm usually much more alarmed when practices are under-paying than over-paying by a bit. Freakonomics (via Marketplace): A Cheap Employee Is ... A Cheap Employee

By |2016-08-19T18:12:26-08:00May 31st, 2013|

13 for 2013 Tip #8: Manager’s report card

Good practice managers understand the importance of regular performance reviews for motivating staff and making them feel appreciated as well as addressing and documenting needed improvements.  But sometimes the manager's own review by the managing physician of the practice slips through the cracks -- and, physicians don't always understand the importance of giving structured feedback to their practice managers. If you're a physician who hasn't established a regular schedule for meeting with your manager to provide performance feedback and set goals for the coming year, now's the time to get started.  The role of practice manager continues to evolve as the business of medicine does -- is your manager developing the skills he or she needs to keep your practice running smoothly and profitably?  Are you supporting your manager to take on important challenges for your practice -- whether in staffing and staff development, reaching out to patients via new channels, or upgrading technology?  Is your manager aware of the long-term plans you and your physician partners have for your practice -- so he or she can properly support your goals?  An annual meeting to review progress against past goals, and set plans for the coming year's efforts can be an effective way to empower your manager to move your practice's business in the right direction.  And, it's essential for retaining and grooming a talented manager as well.

By |2022-01-01T22:52:35-08:00January 29th, 2013|
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