GENERAL MANAGEMENT & ENTREPRENEURSHIP:

What Makes a Practice Great? Physicians and administrators have tremendous responsibilities and work hard to achieve top performance.  Yet, some of them just seem to rise above the bar and achieve greatness. This course looks at what it takes to make a practice truly exceptional.

Business Tools for New Doctors Whether striking out on their own, joining an established practice, or hiring on at a hospital system as an employee, doctors need business skills now more than ever before. Yet, most medical training ignores the business side altogether.  Designed for residents and recent medical graduates, this engaging, user-friendly series of seminars provides the tools doctors need to thrive in the modern healthcare business environment.

Business Intelligence: Think Like an MBA Managing a medical practice of any size is complex. Many practice managers and physicians wonder, should I have an MBA? You may not have the time or desire to stop out for graduate school — but you can still learn the basics of how to think like an MBA, and apply those frameworks to your practice.

Becoming a Data-Drive Practice The numbers tell the story. Identify what indicators are required to monitor finances, understand practice performance and make informed decisions.

Strategic Planning – The Blueprint for Your Success Discover what important elements are essential to take strategic actions that will put you in charge of your future.

WORKFLOW & OPERATIONS MANAGEMENT:

Patient Flow Mistakes Smart Managers Make — and How to Avoid Them  Just as workflow changes that improve efficiency can bring huge rewards, so can changes that backfire cause huge costs! Learn the basics of how to identify where workflow can be improved — and where tinkering can lead to disastrous results.

FINANCIAL MANAGEMENT, REVENUE CYCLE, AND INTERNAL CONTROLS:

Recruit and Retain Internal Billing Staff  The right billing team can mean the difference between a profitable and unprofitable practice.  Learn the basics of hiring the right performers for this critical role.

Selecting and Managing a Billing Service  Many practices find that outsourcing their billing to a third-party service is more efficient than hiring and training staff. It can be the key to reducing hassles and improving collections — IF you choose and manage wisely.  Learn how from this lively presentation.

Guarding Your Practice: How to Prevent and Uncover Internal Theft  85% of practices report they’ve been victims of embezzlement.  Embezzlers often capitalize on the trusting, family-like atmosphere at medical practices. What’s more, technology has opened the door to more ways for employees to steal from a medical practice.  Learn the signs to uncover thievery in your office — and how to eliminate opportunities for it to occur.

The Power of Revenue Management Finances in the medical practice have changed and it’s time you got paid for what you do! Make the most of your resources to get the money in the bank not on the books!

Common Sense Risk Management Discover the key elements to involving your staff and developing tools to reduce risk inside your practice.

NAVIGATING CHANGE IN HEALTHCARE:

The Good Warrior – Surviving the Battle in Healthcare Management This course will give attendees an opportunity to take an inside look at the battlefield of practice management – the stressors, the problems and demands. Attendees will feel renewed and better equipped to handle the battles of managing a practice and dealing with difficult problems.

Changing for the Greater Good The business of medicine is transforming and as it evolves medical practice leaders face many changes.  Accepting change and managing it well is not an easy process and failure is costly. This program provides practical ways to integrate change and improve organizational and financial performance.

MARKETING, PATIENT SERVICE, PATIENT RETENTION:

Internet Marketing and Reputation Management – Simple steps to take control of your online image and marketing – without fear. Learn the basics of an effective (and cost-effective!) practice website, social media, SEO and internet advertising.

LEADERSHIP & HR:

The Leading Edge Learn what it takes to lead a practice to greatness, generate enthusiasm and challenge the entire team to be the best they can be.

Resolving Conflict Learn the anatomy of conflict, how to improve your negotiation skills and ways to resolve conflicts at all levels of the practice.

How to Hire – Who to Fire Learn how to improve your odds with picking the right applicants, identifying if they are making the grade, giving them the tools to succeed and knowing when to cut your losses.

Six Ways to Improve Office Efficiency and Staff Performance Office staff is typically a practice’s biggest expense — and, to patients, staff behavior is an extension of medical care. Medical practices which effectively manage their office staff tend to operate more efficiently, see more patients, have higher patient satisfaction and be more profitable. Learn how to eliminate office bickering and other conflicts and encourage teamwork for better patient service and efficiency.

Top Leadership Tips  Great medical practice leaders are made, not born! Learn how to motivate and lead your staff to make managing your practice easier and your practice more profitable.

Employee Engagement It’s not just hype. Discover the research that supports the value of engaged employees, and learn how to improve engagement, productivity, culture, and morale in your practice.