Power-up your website
If you don’t have a website get one. If you do have one, enhance it and make it all it can be! It will save staff and physicians time. Most patients already use the Internet. They use it to make airline reservations, check the weather, follow their investments and get information.
Better service, better communication
The website is the perfect vehicle to tell patients about the practice, physicians and staff. It can provide directions to the office, seasonal reminders and lead patients to the appropriate sources to obtain reliable clinical information about medical conditions. This will result in more efficiency.
Websites can be designed to be more interactive through a patient portal that is HIPAA compliant. By establishing designated parameters your patients can register on-line. You can also set up a patient management system so patients can review certain portions of their medical record. And why not provide patients with convenient pay-on-line capabilities to improve cash flow and staff efficiency?
Reduce telephone madness
Patients can also communicate with your office through e mail, reducing the volume of incoming phone calls to the office. It allows a staff member to read and respond to the e mail at their convenience; provides timely documentation and tracking; and reduces those in-bound phone calls.
Websites are only limited by the imagination.
Announcing the release of the 2nd edition of the runaway to-selling book by Judy Capko: Secrets of the Best-Run Practice. Check it out by clicking on the book icon at www.capko.
- Secrets: an unwritten chapter (looking toward the future …) - January 22, 2018
- The power of you front desk to influence the patient experience – and your reputation - August 28, 2017
- Improving front desk performance - August 2, 2017