We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Copays are declining, but that’s not good news
A recent Peterson-Kaiser Health System Tracker study revealed an interesting finding: average copayments are declining. Their study, which analyzed claims data from Truven MarketScan, found that average copay amounts paid by patients decreased by 26% from 2004 to 2014. Seems like a positive trend for patients and practices ... except
On Facebook? Get verified!
If you've been on Facebook a while, either solely as an individual or with a practice business page, you have probably noticed that it's a lot rarer for business page posts to show up in users' newsfeeds. This is a frustrating problem for businesses that previously relied on Facebook to
The connection between people and practice profit is not as simple as it may seem
When we work with practices that are not as profitable as planned, or that are even struggling financially, the managers and owners almost always ask, "Are we overstaffed?" And almost always -- contrary to expectations -- our opinion is that they're not. In fact, when we work with practices that
The power of managing details
I'm working on an ebook right now about medical practice staffing. More specifically, it's about how the instinct to cut staff, to be as leanly staffed as possible, can backfire*. There are dozens of little details that any practice can explore to improve profitability. These small changes can be made
The legal risks of waiving copays are very, very real
Effectively collecting copays (or coinsurance for procedures) has become much more important in recent years. One reason is that they've become a bigger proportion of total reimbursement. Once just a token $5 or $10 payment, office visit copays have increased to $30, $40, or even $60 in many cases. They
Will regulation fix payer directory errors?
A few months ago, I was honored to host a #kareochat (thanks, @gokareo!) about filling the appointment schedule. The discussion hit on one of my favorite topics: payer directories. Repeat visitors to this space and/or readers of my ebook probably already know that I consider payer directory listings to be