We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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“The Patient of the Future” — free recorded mini-webinar
Phreesia recently invited me to present a short (20 min) webinar on "The Patient of the Future," and how practice managers can anticipate emerging preferences to do a better job attracting and retaining patients. We have an interesting advantage in our field in that we have a bit of a
New ebook on the ROI of investing in the patient experience
Recently, the check-in automation company Phreesia invited me to write an ebook on one of my favorite topics: the patient-centered practice. It's called "Beyond Five-Star Reviews: Why the Patient Experience Matters, and How to Improve It," and it's available free with registration -- just click on this link. The idea
When did you last review your E&M/office visit utilization? (DOWNLOAD free spreadsheet.)
Office visits represent a huge proportion of revenue for many practice types. Consistently accurate coding of office visits is important to avoid costly under-coding or inadvertently coding above the level that applies, which could lead to revenue take-backs. Since the E/M range constitutes such a huge piece of the overall
Despite punishments, health plan directory errors persist
Kaiser Health News, citing a new California Department of Managed Care analysis, has reported that health plan directories in California are still plagued by errors. In fact, it appears that health insurers' lists of physicians may actually be getting less accurate. The author of the state report said that 36
Laurie’s new book is the top new release in practice management
We're all excited because Laurie's new book just picked up the "#1 New Release in Medical Management and Reimbursement" on Amazon.com. Wahoo! We love her book, and we think you will, too*. You can read an excerpt for free -- just visit managementrx.biz and fill in the form on the
Avoid payment confusion while maximizing the service advantages of preventive care
When we work worth practices in adult primary care, OB/GYN, and pediatrics, we often recommend they consider proactively recalling patients for preventive visits. Because preventive visits are usually reimbursed entirely by insurance with no patient cost-sharing, helping patients stay current with preventive care can be a win-win for patients and