We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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It’s job-hunting season. Don’t discourage your best prospects.
Every January, employees around the country secretly resolve that this will be the year they find a better job. If you're hunting for new employees, this burst of interest in job-hunting is good news for you. But are you missing out on some of the best candidates for jobs in
2016 “Straight Talk” blog year in review
2016 was a busy blogging year for us. Here's a rundown of our top five most-read posts of '16: "It's everyone's responsibility, but nobody's doing the job" "Are you missing out on excellent solutions to front office challenges?" "The upside of staff downtime, the downside of multitasking" "Copays are declining,
Patient rudeness affects physician performance — what should practices do about it?
A new study from the University of Florida found that patients' rudeness towards their physicians can have a "devastating" impact on medical care. Patient rudeness may play a critical role in medical errors, which by some analyses are now the third leading cause of death in the US. The Florida
Physicians’ views on burnout: survey research with Kronos and MedData
Last month, Capko & Morgan prepared a white paper on physician burnout for Kronos, drawing on survey research we helped Kronos field with MedData Group. Using MedData Group's national database, we were able to survey physicians in more than 25 different specialties, in locations all over the country. In some
New phishing emails pose as official OCR audit communications
In case you missed it ... Fake emails featuring HHS letterhead and the "signature" of the director of the OCR are circulating. These emails aim to fraudulently draw clicks with a message that the recipient be included in a HIPAA "rules audit." Like many phishing schemes, the emails are very
Q: How can you foster more productivity, better morale, and better service — at no extra cost?
More productivity, better morale, and better patient service, with no extra costs? It may sound like a dream (or maybe an illusion?), but that's the idea behind employee engagement. Engaged employees go above and beyond the objective requirements of their job. They're observant about ways to provide better service to