We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
Is there something you’d like us to write about? Let us know.
Your practice may be unintentionally turning new patients away
It's almost a new year -- woohoo! Resolution time! Fresh start! And for many patients, brand new insurance! For many patients with new insurance, it's also time to shop for new doctors. When they do, will they find you? By now you probably already know that there are many resources
Ready for the deductible re-set?
It's almost that time again: deductibles re-set in less than a month. Got your game face on? For many practices, the end of the year is so busy, it's hard to think about planning for slow business in January, February and March. Ironically, the cause of the busyness in Q4
It’s everyone’s responsibility, yet no one’s doing the job
Are some jobs at your medical practice just too urgent or important to assign to specific people? That's the argument some practice managers and physicians make, e.g: "Phones need to be answered by the first available person, whatever their job" "Everyone should keep an eye on the fax machine, and
The upside of staff downtime, the downside of multitasking
Employees who are not always busy working are frequently a source of consternation to physicians. Sometimes, practices attempt to remedy the situation by restructuring staff jobs -- not always with good results. Consider the front desk, for example. In almost any practice, front desk workload will ebb and flow. Depending
Obsessing about front office technology
Anyone who encourages me knows they'll get an earful about front office technology tools -- they've become a passion of mine. I'm referring to things like: Patient responsibility payment estimators (e.g., Wellero, Navicure, Zirmed) Check-in tablets and kiosks (e.g., Phreesia) Online patient payment tools like portals and pre-payment sites (e.g.,
Ready to take the CCM plunge?
As you may know already, I've been working on a series of papers on Medicare's chronic care management reimbursement program (CCM) for the Medical Product Guide. (Click on 'resources' after visiting the Medical Product Guide link if you're interested -- they're free.) Talking to practices that have already started working on