We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Front desk collections and patient-centered service
Would you believe that failure to collect consistently and adequately at the front desk can actually create a negative impression of your practice's patient service? And that skipping financial conversations to keep the focus on patient can actually backfire? Money conversations can be hard for all involved. And, when a
Will hospital-physician alignment work or is it déjà vu?
A feature in June's issue of the Los Angeles County Medical Association's Physician Magazine put the spotlight on increasing efforts by hospitals to "align" with doctors -- whether by creating customized contract arrangements designed to better match doctor and hospital incentives, or whether through compensation structures implemented after acquisition of
New rounds in the patient satisfaction debate
On July 8th Medscape presented a thought provoking discussion with three primary care physicians titled “The Good and Bad of Patient Satisfaction Measures.” This fuels the ongoing debate of the value and scores as part of physicians’ payment for their patient services -- a subject of keen interest to me.
Where will your superstar employee grow?
When you have a stellar employee -- say, an amazing MA or RN, or a superstar patient service performer at your front desk -- it's likely that this hard-working, dedicated employee is hoping you're noticing. And it's also likely they're hoping that you're noticing because you're thinking about giving them
Increase productivity and enjoyment with a larger monitor
It’s commonplace to see staff and physicians hunched over their computer monitors squinting as they work. When you consider the amount of time each day that people are working on their computers, the benefit of alleviating eyestrain with larger monitors is clear. While many off-the-shelf computer bundles (CPU and monitor)
Google Places, +Local renamed and reorganized again: Google My Business
Google seems to change up the marketing and integration of its business listings offering about twice a year; the newest incarnation, "Google My Business," continues the search giant's efforts to better integrate its various directory, map and social tools for local businesses. Given that the change just happened a few