We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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A Harvard Business Review Daily Idea that’s perfect for practices
Harvard Business Review recently published a "Daily Idea" about leadership that seems tailor-made for medical practice managers and doctors. The idea: the best leaders are both tough and nice. Those of us who've worked primarily in business know that the question of whether toughness or niceness drives more productivity from employees
Wharton School online MBA-level courses: free!
I've previously recommended Dr. Christian Terwiesch's introductory MBA-level operations management course on Coursera -- and, great news, it's being offered again this fall. UPenn/Wharton have expanded their selection on Coursera to include four "MBA foundation" courses in operations, marketing, finance and accounting -- an incredible opportunity for physicians and practice
ICD-10: The only thing to fear is fear itself
Did any of you catch the ICD-10 TweetChat Kareo hosted on Tuesday? I participated representing our team(@capkoandcompany); three other panelists from different segments of the medical management world joined in as well (@brad_justus, @modmed_EMA, @hitconsultant). Kareo does a wonderful job reaching out to its clients and the entire practice management
Huge gains in revenue as employee monitoring increases
by Joe Capko Frequent readers of this blog will appreciate that we consistently recommend that management foster a culture of support and mutual respect toward all staff. Consistently, the best-run practices invest in their employees and, correspondingly, reap the benefit of a highly-motivated, creative and responsible staff. While we still advocate
Your partner’s spouse is not your advocate
It almost always starts out the same way. A practice (usually a small one) loses its manager, or has its first financial troubles and realizes it really needs a professional manager, and one partner says innocently enough, "What about my wife? She's got an amazing corporate background, and is getting
Participate in our new survey: rep behavior
We're looking for feedback on drug/device/technology rep behavior -- specifically, what kinds of behaviors are likely to trigger the opposite of the reaction reps are hoping for, making you disinclined to want to spend time listening to a pitch? What's really annoying -- even disruptive to your practice? And, on