We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
Is there something you’d like us to write about? Let us know.
New study about workplace theft; are your internal controls in order?
A new study from the Rotman School of Management in Toronto about workplace theft and cheating may have important implications for medical practices. The study found that deprivation effects -- such as being harmed by the recent recession, or by new public policies -- reduce employees' commitment to ethical behavior.
A taste of MBA training for doctors — without the hassle and cost
If you follow this space, you may already know that I'm dubious about the value to physicians of stopping out for an MBA. As an MBA-holder myself, I think the coursework can be overkill for independent physicians who just want to run their practices better (this is less the case
Does your smartphone pose risks to your practice?
Let's take a few moments to consider what risks you may be carrying around with your phone. One common vulnerability is stored passwords on your phone, e.g. within a “notes” program. Imagine the harm that could come of a thief having access to your banking accounts or practice management software.
Beneath recent KLAS small practice EHR rankings lies more than one story
Medscape's story last week about new KLAS research ranking EHRs for practices of 1-10 physicians had some helpful insights. The top system, Athenahealth, was praised for its high level of service and continuous improvement of the product -- despite getting dinged by some respondents for its "high cost." (Specific product
Teaching your medical practice employees vs. coaching them
Today's Harvard Business Review features a wonderful tip for medical office managers: Know when to coach versus when to teach. Teaching -- i.e., demonstrating or instructing an employee on exactly what to do -- is key for bringing new employees up to speed (aka, training). It can also be useful
Introducing Capko & Morgan
We’ve changed our name to reflect the immeasurable value provided to our firm and our clients over the last five years by Laurie Morgan. If we’ve had the pleasure of working with you over this period, you’ve surely benefited from Laurie’s uncanny knack for uncovering problems and zeroing in on