We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
Is there something you’d like us to write about? Let us know.
Patients getting lost because of internet map errors?
Recently, we worked with a practice that was spending several minutes on the phone -- sometimes ten minutes or even more -- giving verbal driving directions to all of its new patients. Yikes! The practice did it for two reasons. First, they believed that patients were frequently getting lost when relying on directions from
Internal theft prevention tips from Entrepreneur magazine
An article on Entrepreneur magazine's website spotlights four ways any small business -- including a medical practice -- can be the victim of crimes committed by employees. Worth a quick read: http://www.entrepreneur.com/article/227689?goback=%2Egde_4802172_member_266727166#%21
Judy Capko’s upcoming webinar with Kareo
Join our founder, Judy Capko, for a free webinar sponsored by Kareo: "How to Implement a Successful Patient-Centered Program." The focus of the webinar is the Patient-Centered Medical Home (PCMH) -- how to implement it and what it means, revenue-wise, for your practice. Among the topics Judy will cover are:
The busy-work trap
Many practice managers do anything to keep staff busy -- lest doctors see them "doing nothing" and start to believe they're overstaffed. It's admirable to want to get the most from the team, but obsessing about staff utilization to the point of burdening them with unnecessary tasks is a pitfall.
Great payer negotiating tip from Physicians Practice magazine
Today's Physicans Practice blog has a great tip for primary care and urgent care practices: negotiate with payers for higher after-hours reimbursement. A key negotiating point: compare costs for seeing the patient versus referring them to the ER (that ought to get some payer attention!). It's important to understand the
Via The Washington Post, fraudsters fake affiliation with Obamacare
The Washington Post has a great article today about criminals capitalizing on uncertainty and confusion about Obamacare to defraud patients, especially elderly Medicare patients. Scams involve contacting patients and claiming to be navigators from Obamacare calling to "set up your Obamacare card" or collect information "required to maintain Medicare." Fraudsters