We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Friendships at work boost employee engagement
A new Harvard Business Review blog post spotlights the benefits of friendships between team members in increasing employees' commitment to their work and their organization's mission. A wide range of organizations -- from Southwest Airlines, to Google, to Zappos -- were noted as examples of companies that had achieved a
New exchange plans will make time-of-service collections even more important
(c) John Kwan - Fotolia.com The AMA's National Health Insurer Report Card for 2013 provided powerful reinforcement for the need for physician practices to master time-of-service collections: average patient responsibility is now topping 20% for all but one payer evaluated in the survey, and some were approaching 30%. Even
Hiring Lessons from Google
Turns out that even Google finds it difficult to hire the right people. Google has a history of being notoriously single-minded in its quest to hire "the best and brightest." In Google's case this meant that only applicants that had advanced degrees from elite institutions and graduated at the top
Timely article about billing for locum tenens
Physicians: are you planning a vacation this summer, and worrying about coverage? Or, have you thought about bringing in extra help so you can take time off, but are worried about lost revenue? Hiring temporary physician help doesn't have to mean a deadweight loss of revenue for your practice. This
Still not collecting at time of service? New AMA data shows what it can cost your practice
The AMA's National Health Insurer Report Card (NHIRC) for 2013 was released today. In addition to illuminating data comparing the burdens/benefits of doing business with eight major US health plans, the report added a new metric that caught our attention: patient responsibility as percentage of allowed amount. Among the eight
Think your staff work only for money? Think again
If you haven’t read Dan Ariely’s entertaining, highly-readable and best-selling book Predictably Irrational, consider adding it to your summer reading list. Ariely, a cognitive psychologist at Duke, designed and conducted many experiments that illuminate some surprising reasons that guide behavior. Many of these experiments have relevance for the way that