We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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The way we speak about colleagues matters [practice management tip: leadership]
Do you tend to refer to staff or their roles in your practice with generic terms like “billing person” or “someone on phones”? These descriptors seem like innocuous shorthand. But when physicians and managers speak about people in this generic way, it can send an unintended message that you view
Don’t let the bastards get you down
We recently found out that another client of ours has been embezzled. Yes, I said "another." Employees stealing from practices unfortunately happens way too often. Though not rare, even just hearing about it is jarring. I find it sticks with me for days, like a black cloud reminding me that
New EMR/burnout study: Can your practice benefit from its findings?
A new PAMF (Palo Alto Medical Foundation) study on the connection between EMR and physician burnout is getting a lot of attention. The study has limitations (e.g., it focuses on one organization, one EMR and set of workflows, and it aims to infer much from a single question). But despite
Hiring your best new medical practice administrator
Since administrators play such a critical role in practices, recruiting a new one for your practice may provoke a fair bit of anxiety. If you’ve been left with little time, you may feel rushed. If your previous practice manager was a flop, you might even be feeling dread. Addressing the
Let’s talk staffing levels
Many administrators and physicians struggle to find the optimal staffing level. When patient volume is especially high or an employee has called in sick, it can seem like you’re horribly short-handed. On the other hand, seeing staff idle can make physicians feel as though they are paying for nothing at
‘Accept that almost anybody is a volunteer’: what does it mean to your medical practice?
We've started a new website feature you might like. We're listing some of our favorite famous inspirational management quotes (along with a few of our own). Classic quotes are fun and useful because the gurus who said them figured out how to succinctly express management ideas that can sometimes be