We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Dr. Newbie may be sinking
I've seen too many practices go through one, two and even three associates over a short period of time. They get sour and think young doctors just aren't what they use to be. Maybe, but maybe you aren't the same either. Physicians and administrators are so busy these days and
A Winning Team
Employees emulate management, so if you want a winning team you gotta set the example. Positive interaction with staff drives better performance and makes everyone as winner. It's all about the tude, the attitude! Here's my top list of BE attitudes: Believe. Recognize individual strengths,set high expectations and praise their
The Lunch Hour Debacle
If you shut down the phones during the lunch hour you are on the fast track to losing potential new patients and aggravating existing ones. It also results in greater phone traffic when the lines open up again, resulting in chaos.Other service industries would never dream of closing down their
Our Mission
Our mission is to make your practice shine.Our vision to achieve this: 1) Support business principles that drive a medical practice's success.2) Offer management continuing education presentations, articles and books.3) Foster the value of job training and enrichment programs.4) Coach physicians and administrators in mastering their leadership skills.5) Be the
What’s Bugging You?
Hey Doctors and administrators, I know you have frustrations and issues that plague you in this volatile healthcare environment. Tell my readers what's bugging you. What you share with them can lead to a discussion where everyone benefits. So follow this blog and let's talk. Judy Capko is one of
Five things you can do to bring money in the door
Staff Can Make a Difference!Set up solid financial policies the physicians will endorse and establish methods to improve collection of patient payments. Here's six actions you can take:1. When a patient schedules an appointment verify address, employer and benefits. Also remind him or her the amount due on the account.2.