Practice Management: our blog

We blog about things we learn in our work with practice owners and managers. We hope these articles help you.

Is there something you’d like us to write about? Let us know.

Collections rule the day

By Judy Capko|2022-01-01T22:52:59-08:00March 2nd, 2009|financial reports, revenue, revenue, billing and collections|

It doesn't matter how busy you are if production doesn't turn to revenue - collections rule the day! Here's what you can do to keep the money flowing. First, establish solid financial policies. Put them in writing, communicate your expectations of staff, give them the training and the tools to

Marketing on a dime in a turbulent economy

By Judy Capko|2022-01-01T22:52:59-08:00February 24th, 2009|economy, marketing, productivity, revenue|

Medical practices are feeling the impact of the looming recession, as patients become more concerned about personal finances. They thiink twice before scheduling an appointment and put off treatment that doesn't seem urgent. Yep, with gaps in the schedule, revenue starts to slide and practice economics become uncertain. So how

Hire a team that follows your practice dream

By Judy Capko|2022-01-01T22:52:59-08:00February 14th, 2009|job descriptions, mission statement, staff, team support|

Here's some power tips for creating a staff that keeps your practice at the top of its game.Know who you are. If you haven't already done so, develop your mission statement. A mission statement should not be vague nor grandiose. It should describe what your practice is all about. What

Dealing with conflict

By Judy Capko|2022-01-01T22:52:59-08:00February 6th, 2009|conflict management, difficult doctors, problem staff|

Addressing and resolving conflicts is something most people avoid, including doctors! But in reality, conflicts will always emerge. But, conflicts left unattended will cause much anxiety and furor. Resolving conflict requires a specific set of actions and determination.Know where you are. Get a grip and examine the situation with the

There’s no mystery to making patients happy

By Judy Capko|2022-01-01T22:52:59-08:00December 30th, 2008|patient satisfaction, patient service|

Here are some steps you can take to keep your patients happy and make life at the office that much better. Start by treating patients like an important guest. This means everyone in the practice should say hello and smile when they greet a patient. Yep, you got it! Each

Doctors: Dig for the gold

By Judy Capko|2011-03-13T12:21:33-08:00November 26th, 2008|appointments, business sense, finances, patient service|

Doctors can increase revenue by as much as $100,000 by all but eliminating the missed appointments. Here's how....First, look at the historical scheduling patterns for the past 30 days to get the average number of no shows and double-booked appointments. If it's more than 2 a day your scheduling is

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