We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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The cost of poor decision-making
We were recently called into a group practice where the physician owners of Struggles Medical Group were disillusioned with the practice of medicine. Their concerns were typical, shrinking reimbursement, dismal profits and the threat of new competition, as a large urban academic faculty practice was beginning to penetrate this suburban
Resolve to give better feedback to staff in 2014
Turnover and hiring are costly. Staff are so important to your practice's patient service, financial performance and overall functioning. Given these things, one of the best investments you can make in your own leadership abilities as a physician owner or practice manager is to develop the skill of delivering effective feedback to employees.
Will 2014 be a better year for your medical practice?
This is certainly a reasonable question to ask considering the rapid-fire change, threats and unknown factors medical practices face due to the Affordable Care Act. But here are a few things you can do to deal with all of this. First, keep your eye on the ball. Don’t throw up
Six steps physician leaders and practice managers can take to improve the patient experience
Leadership sets the tone for the entire practice. Staff will model your commitment and follow your expectations. Much of the manager’s role focused on managing practice finances, maintaining practice viability, and keeping a highly motivated and efficient staff that is respectful and trustworthy. Add to the list a new yardstick
Upcoming webinar: know what patients really think
I will be conducting a webinar called “Nothing but the Facts: Find out What Your Patients Really Think, hosted by Kareo, on January 15th, 2014. Physicians and staff typically focus on what’s clinically the matter with patients and how to make them better. No question this is paramount, but there’s
ACA out-of-pocket costs: Vindication isn’t always sweet
The New York Times reported today that "On Health Exchanges, Premiums Maybe Be Low, But Other Costs Can Be High." This is something we've been talking about for a couple of months now -- often getting skeptical looks here in our super-blue home-town. But it's not about partisanship. The ACA