We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Does your staff treat patients well?
Healthcare reform is placing the relationship between the patient and the medical practice front and center in hopes of improving compliance and clinical outcomes. It’s all about strengthening the relationship between patients, their physicians and the entire practice and making patients feel valued. Although physicians are working hard to strengthen
An embezzling story to learn from
A marketing director for Castle & Cooke, a mortgage firm, is believed to have stolen almost $200K from her employer in less than a year of employment -- until she was caught and charged with fraud. While the case does not involve a medical practice or healthcare organization, it does
50% off Judy’s books: Secrets; Patient-Centered Payoff
Judy's publisher, Greenbranch, is offering a special holiday discount of 50% on all books through midnight (EST) on Monday, 12/2/13. If you were considering buying Judy's best-seller, Secrets of the Best-Run Practices, or her new book, The Patient-Centered Payoff, now is your chance to get them both at half off!
The threads of payment reform and quality programs are coming together
It seems like forever now that practices have been dealing with multiple, complex, incentive and penalty initiatives from the federal government: Meaningful Use, PQRI/PQRS, eRx, PCMH and, more recently, "value-based" programs (value-based purchasing for hospitals, and the upcoming value-based purchasing modifier for physicians). If you're like us, the onslaught of
Reduce medical ID theft risk: check patient IDs at your front desk
Are your front desk staff members verifying ID and insurance cards when checking patients in? If not, they should be. Here's why: Checking ID is your first line of defense against medical identity theft -- and your patients'. By checking ID and comparing against the name in the record, you
Still time (but not much!) to avoid a PQRS penalty in 2015
There is still time for providers to avoid the PQRS penalty for 2013 reporting, which will mean a 1.5% deduction from Medicare reimbursements in 2015 (ouch!). The following two methods still apply for individual providers: -Submit via a qualified EHR vendor -- if your EHR is provided by a vendor