Good stress, bad stress and your medical practice
Stress can be both good and bad for your individual well-being: it can be that extra shot of adrenaline that helps you give a great presentation or win a race, or it can be the unhelpful, grinding pressure that can undermine your mental and physical health. Organizations also collectively experience
Getting anything out of webinars? HBR tip can help
We give a lot of webinars, and we watch a lot, too! It can be so tempting to do other things while the webinar 'plays in the background' -- but, then you pop your head up and realize you missed one of the more valuable tidbits. You also realize that
Prepare for employee salary negotiations
Practice managers and physicians often feel like they're fumbling in the dark when negotiating salaries with prospective employees, and feel unsure about whether their compensation structure is adequate to retain their best people. But, this is at least partly because they're not utilizing all of the tools available to stay
Choosing and managing a billing service
Hiring an external billing service can be a huge source of relief, especially for smaller practices that worry they won't be able to keep up with staff training needs on technology and coding (e.g., ICD-10). But, too many practices we work with tend to "forget about" billing once they have
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Can a January, 2014 HIPAA rule help you thwart embezzlers?
Recently, we worked with a practice that had been victimized severely by internal theft. This theft was facilitated by the practice's failure to take advantage of EFT of payer reimbursements -- instead receiving checks from many of their contracted plans. The physicians had trusted the practice manager when she said


