Judy Capko and Laurie Morgan presented a webinar on "Marketing for Medical Practice Profitability" sponsored by Kareo last week.  If you missed out on the chance to join in, Kareo very kindly makes all their webinars available on their website at: http://www.kareo.com/resources/webinars -- this one should be available by the

For those of you following the Healthgrades situation we've been working on -- i.e., hospitals 'claiming' individual physicians' listings without the physicians' permission, rebranding the pages with hospital logos and information, and diverting calls to a call center for the benefit of the hospital -- here is an update. On

The Wall Street Journal had a thought-provoking opinion piece by Scott Gottlieb, MD, on Friday entitled "The Doctor Won't See You Now. He's Clocked Out."  Gottlieb asserts that the ACO model ObamaCare encourages is basically handing hospitals a monopoly in many markets, and encouraging them to buy up practices to

Today I stumbled upon an intriguing, although somewhat troubling, blog post from last fall entitled, "Disrespect ... is the Elephant in the Hospital."  The post referred to two academic papers by Lucian Leape of the Harvard School of Public Health that closely examine how a hospital environment that tolerates disrespect

My new column this month gave me a chance to share some anecdotes about really interesting, high-performing medical practices that have achieved their success by breaking a few rules!  One of my favorites, because it's so much fun to think about how these doctors and practice managers inspired us and