We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Great post about patient service on Physicians Practice’s site today
We've been working on patient service training this month, so this great post on Physicians Practice got our attention. Too many physicians and practice managers still misunderstand how patients perceive their quality of care: it's not just about the results. Patients make judgments about their quality of care from the
13 for 2013 Tip #2: Analyze your E&M code utilization
For most practices, E&M codes represent a significant portion of billings -- and, for some practice types like pediatrics and other primary care, E&M codes can approach 100% of billings. Physicians and non-physician providers are often so sensitive to the risk of down-coding, denial or audit that they develop a
New! Receive our updates via email
We launched something new for 2013 -- just in time for our "13 for 2013" practice management quick tip series. You can now receive our blog posts directly via email. Just scroll down the right hand column to "receive email updates via FeedBurner," add your email to the green box,
13 for 2013 Tip #1: Master the deductible re-set
Too often, patients and practices alike are caught off guard by the resetting of deductibles on January 1. When patients forget they'll be responsible for a larger portion (or all) of the cost of their services, it can be difficult for front desk staff to handle the situation if they're
New series: 13 tips for 2013
All of us at Capko & Company want you to start 2013 off right! We're rolling out a series of quick tips -- short bites that will take just a minute to read -- to help you make the most of all the opportunities of a brand new year. First up:
Vitals proves vital for a hospital system’s marketing
We often post here about the opportunity directory sites present to get extra exposure and add inbound links (great for SEO) to your website. Recently, we learned of a hospital system that is not just taking advantage of free directory listings by fleshing out physician profiles, they've actually partnered with