We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Does Satisfaction Make Patients Sick?
A recent UC Davis study revealed a surprising finding - an inverse relationship between patient satisfaction scores and health outcomes. In other words, those most satisfied with their healthcare providers were, on average, sicker and more likely to die than their less satisfied counterparts! As might be expected from these
13 for 2013 Tip #6: Get educated
New year, new budget, new goals? Now is the time for practice managers to review their skills-building strategies for 2013 -- and to make the case for joining general practice management organizations like PAHCOM, MGMA and POMAA or specialty-specific groups like NERVES and Bones. The world of healthcare is changing. The
Will 2013 be better than 2012? It’s up to you!
A new year has already begun! If you are hoping for significant year-over-year improvement you need to act – and sooner rather than later. Here’s how great practices help ensure that each year is better than the last. Examine past performance. Consider what data points are important to review. As
13 for 2013 Tip #5: Review your maintenance contracts
Starting a new year is a great time to review your equipment maintenance contracts and evaluate alternatives. Independent service organizations compete for your business -- if your contract costs keep rising, consider putting your contracts out for bid. In some cases, rising maintenance costs may also mean that replacing outdated
13 for 2013 Tip #4: Patient service=patient care
Physicians only need to peek at their ratings on sites like Yelp, Healthgrades and Vitals to realize the unfair truth: patients lump every aspect of their interactions with your practice into their view of your "care." Worse, at times it seems like their reviews give more weight to things like staff courtesy
13 for 2013 Tip #3: Cash management quick-check
Do you accept cash payments at your practice? The start of a new year is a great time to review how your practice handles cash -- to determine if your internal controls could use some tightening up. With cash, the biggest temptation is to handle these "small" amounts more casually than