We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Do you have staffing troubles ahead?
A poorly-timed departure of a key employee can really put a crimp on your enjoyment and profitability. Recent survey data reported in the online Business Insider cite a lack of trust in corporations and wanting to be their own boss as the top two reasons these workers leave. These data
Beware of opportunity costs
Recently, we worked with an OB/GYN practice that had taken some big steps to reduce staff costs. In particular, the practice was concerned about their long-standing process of providing new maternity cases a lengthy consultation with an RN -- covering all the information a newly pregnant woman would need, and offering her
Quoted today in American Medical News
Simple steps to improve patient service -- here's the link. http://www.ama-assn.org/amednews/2012/11/05/bica1105.htm
Faux busyness
It might be the toughest message a practice management consultant has to deliver to a physician client: you're just not working hard enough. When doctors bring us in to analyze their practices' profitability problems, they usually expect us to find they're over-staffed, or that their building expenses are too high,
Scheduling for Profitability and Patient Satisfaction
Many practices fail to appreciate how critical a role scheduling has in a practice's profits and the way patients perceive care. As an example, consider how an ineffective reminder system can cause a cascade of ill consequences for your practice: the patient forgets their appointment -- the provider sits unproductive
Common sense marketing
Did anyone else catch the recent This American Life episode called "What Doesn't Kill You?" It featured a story about comedian Tig Notaro and her four months of sheer hell -- which included a harrowing, life-threatening bout with C. difficile, a breast cancer diagnosis, and the unexpected, accidental death of her mother.