We blog about things we learn in our work with practice owners and managers. We hope these articles help you.
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Costly (and easily correctable) telephone mistakes
All of us by now have had the feeling of being held captive by a merciless phone tree or being asked, "Can you please hold?" before being left in limbo for five, ten or even fifteen minutes or more. Like you, patients don't like having their time wasted when calling
The keys to improving staff performance
Staff members need to feel valued and part of a team. Sometimes in the hustle of getting through the day and taking casre of patients, practice leaders can forget to acknowledge staff and make them feel important. Quite simply, if you make CAM part of your every day thoughts and
A novel new mobile medical practice
Just heard about Hangover Heaven, a mobile medical business in Las Vegas started by anesthesiologist Jason Burke, MD. Dr. Burke brings over-imbibers relief -- direct to their hotel rooms or any location on the Vegas strip! We're always interested in novel new medical practice models -- and this is one
OB/GYNs are hard-working … this one may be the hardest-working!
We've been working on several projects with OB/GYNs of late, so stories related to obstetrics are catching my attention more than usual. This one is really inspiring: a 101-year-old OB who has personally delivered more than 15,000 babies! I heard about him on NPR -- read or listen to the
Hotel Hôpital
What if hotel billing were like medical billing? A funny-but-sad video by Costs of Care in partnership with Harvard Medical School and the University of Chicago explores the possibility in a tongue-in-cheek way (click "continue reading" to view the video). "Surprise" medical costs do more than just frustrate patients --
Medicare-focused practice network shows high promise – Forbes
This article about ChenMed on Forbes really caught my eye, because for a while now I've been wondering why no one has created a practice focusing on Medicare patients. All the big attention is generated for practices quitting the program, but while Medicare's hassles and limitations get plenty of coverage,