The subject of net collections seems to be in the ether these days. (For the purposes of this discussion, I’m referring to net collections as the amount your practice is ultimately reimbursed for services it provides, i.e., your net reimbursement after adjustments or credits.) Though it’s long been a staple metric, its usefulness in our […]
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If you are frustrated by how confused patients can be about their insurance, and by the conflicts this confusion often leads to (especially about patient balances), you have good reason. Insurance is provided by employers, who theoretically should be able to explain it (it’s an important part of employee compensation, after all). And it’s offered […]
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A provocative headline got my attention recently. It proclaimed that patient portals are “largely unused.” It caught my eye partly because it didn’t sound all that plausible — and because taking such a headline at face value could be unhealthy for your businesses, dear clients and friends of Capko & Morgan. I decided to dig […]
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Chronic problems at the front desk are a way of life for medical practices in most specialties, and it seems there to little effort resolve these problems. The painful reality is that the demands on the front office are often unrealistic. It’s unlikely that the staff can handle a high volume of inbound phones calls […]
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Did you happen to catch this New York Times Magazine article last month? It begins with a moving story of an uninsured patient who suffers a terrible brain hemorrhage. Thankfully, she gets timely, effective treatment — but her condition requires many expensive services, including an air ambulance. Her bills totaled about $500,000. Although the patient […]
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